Refunds And Shipping
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [support@maiyue.net]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [please indicate your contact email address].
Conditions of carriage
We ship from different fulfillment centers around the world and shipping times vary depending on your location. Average delivery time is approximately 7 to 10 working days. Your tracking number will be updated within 48 hours of your order being shipped.
Conditions of carriage
We ship from different fulfillment centers around the world and shipping times vary depending on your location. Average delivery time is approximately 7 to 10 working days. Your tracking number will be updated within 48 hours of your order being shipped.
delivery time
All in-store items may take 1-2 business days to process. Please add handling time to your shipping estimate below.
This is the estimated delivery time. Due to factors that typically affect international shipping, such as holidays, customs and weather delays, we can only provide estimated shipping times.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.